Your Success Is Our Success: A New Era of Support at GotPhoto
Bigger team. Faster help. Better service.
Bigger team. Faster help. Better service.The GotPhoto support team has stepped it up so you can focus on scaling your photography business and delivering top-tier results. Count on rapid, knowledgeable assistance from photography experts—no delays, no uncertainty, just solutions.
“You all are like my lifeline when it comes to GotPhoto.
Every question I’ve ever had, you’ve answered.”
Kathy C.
2024: A Year of Growth and Big Improvements
Great support isn’t just about solving problems—it’s about helping you save time, stress less, and grow your business. In 2024, we made some big moves to be right there with you, every step of the way.
Here’s what we rolled out to support you even better:
- Longer hours: We’re now here for you until 7:00 p.m. ET on weekdays. No matter when you’re working, we’ve got your back.
- A bigger, faster team: With more team members, we’re solving problems quicker—so you can get back to business.
- Smarter training: We improved our internal training for clearer, faster, and more helpful answers.
And it’s working—missed call rates are down by 63%, and customer satisfaction jumped 10%! We’re more than support—we’re your photography partner.
2025: Even More Ways to Reach Us
“Prompt, courteous, as always with the GotPhoto team—Fantastic!”
GotPhoto customer
We’re not done yet! Here’s what’s new in 2025 to help make this your best season ever:
- Live chat with real people: Our AI chatbot is great for answering your questions, but sometimes, you just want to talk to a human. Agent-backed chat is now available to all GotPhoto customers.
- Earlier weekday hours: We now open our agent-backed chat at 8:00 a.m. ET so you can get help first thing in the morning.
- Saturday support: On a paid plan? You now have access to live support on Saturdays from 10:00 a.m. to 2:00 p.m. ET through May 3. And never fear; our AI chatbot is available 24/7 to all GotPhoto customers.
When your business moves fast, your support should too.
Welcome to a new era of support: more access, more answers, and more peace of mind.
