Transform Your Customer Service Approach with Nathan Phillips
An easier business that makes more money is definitely my idea of Zen.
Nathan Phillips
Blue Note Photography
What You’ll Learn
In this on-demand video class, Nathan Phillips shares:
- The Zen Mindset: Shift your perspective to see customers as long-term partners, not just transactions.
- Practical Tips: Proven strategies to handle complaints, delight customers, and turn them into advocates at scale.
- Real-World Insights: Get insights from Nathan’s experience as part of Apple’s elite customer care team that you can apply whether you’re managing a small crew or a full customer support department.
- Marketing Through Service: How exceptional customer service can fuel sustainable growth, even when you’ve already outgrown your “word-of-mouth-only” phase.
“Happy customers are your best advocates. That’s some of the cheapest marketing around.”
Why Watch This Class?
If you’ve ever felt overwhelmed by customer service, this class is for you. Nathan’s unique approach combines mindset shifts with strategies to make customer service:
- Streamlined: Build systems that help your team handle issues with confidence and empathy.
- Profitable: Turn complaints into opportunities for growth and repeat business.
- Enjoyable: Rediscover the joy in serving your customers.
“A customer complaint isn’t just a problem to be solved. It’s a chance to convert an advocate."
Watch the Class On Demand
This class is packed with insights that will help you grow your business, delight your customers, and find your own Zen.
Bring zen to your business today!
Meet your expert
Nathan has been photographing schools around the Bay Area since 2013 and started Blue Note in 2015 (previously under the name Nathan Phillips Photography). A Berkeley native with a history in tech, a photography business, and a child in local schools, making school photography better for parents, children, and schools was a natural step. When not photographing schools, he photographs families, marketing and creative work for businesses, and headshots both in and out of the studio.
